GENERAL RULES AND CONDITIONS
- except for special needs of our guests, the delivery of rooms is scheduled between 14:00 and 17:00, however we ask you to communicate the expected time of arrival at least on the morning of the day of arrival;
- the customers are invited, upon arrival, to provide a valid identification document for the regularization of their position;
- the price agreed for the stay in our B&b includes the use of the room and the bathroom, breakfast, the supply of towels and sheets, the use of TV and air conditioners / heat pumps and the use of all the bathroom accessories. Extra linen change IS NOT included in the price, such as extra cleaning;
- for the entry and exit of the structure there are no timetables to be respected, guests can go out and enter at their convenience;
- IT IS NOT allowed, for reasons of Public Safety, for guests to access other people (not included in the appropriate form at the time of booking) within the structure at any time.
- remember that, on the day of departure, rooms must be vacated by 10:30 am to allow cleaning and delivery to new arrivals; a delay will result in the charge of an additional night;
- the rooms and the bathroom, as a rule, must be vacated by 10:30 am to allow for daily reassure and cleaning, please arrange your personal belongings in order to allow them. Beyond these times, daily cleaning is not ensured. Correct and civil use of toilets is recommended, avoiding throwing anything into W.C. (use the appropriate bins);
- inside the bedroom or the bathroom you will find everything you need: blankets, pillows, towels, personal hygiene products, etc ... For any other need do not hesitate to ask, we will do our best to satisfy you.
- breakfast is served at the agreed time the day before, however between 08:00 and 09:30. Guests are kindly requested to communicate their favorite drinks upon arrival (choice between milk, coffee, cappuccino, barley chocolate and tea). On the table guests will find bread, assorted jams and other products . Please report any known food allergies and / or intolerances;
- in the rooms it is always forbidden to prepare and eat meals. It is also forbidden to use the kitchen and dishes except special agreements.
- it is forbidden inside the rooms: smoking (it is possible to do it outside, taking care to throw the butts in the appropriate bins), to connect to the electrical system any electrical appliance brought in tow (with the exception of the electric razor to the taps of the bathroom);
- it is forbidden to use mattress covers and pillowcases as bed linen, otherwise the damages will be reimbursed;
- it is recommended to respect the silence in the canonical hours (the night from 22:00 to 08:00 and the afternoon from 14:00 to 16:00). In any case, please keep a behavior that at no time of day and in no way damage the tranquility of others (avoid walking with hooves, make night showers, shouting, hold the high volume of the TV, drag chairs and / or tables and other forms of noise that cause disturbance);
- each guest is obliged to compensate for any damage caused to the B & B and for the improper use of complementary equipment. At the end of the stay the keys must be returned (and the relative keychains must be returned, on penalty of € 50.00);
- from the amount of the deposit that will be paid at the time of booking, will be deducted, at the time of check-out, the amounts necessary for the accommodation of any damage on the property or furnishings caused by guests;
- take care to turn off the light of the rooms, air conditioners, TV and other facilities when you are out of the room;
- we accept no responsibility for loss, theft or damage to objects belonging to you; is not liable for any disruption due to lack, total or partial, of supply such as gas, telephone line not dependent on our will;
- in the case of early return of the keys with respect to the end of the booking, the difference will NOT BE returned and the entire reservation period will have to be paid;
- pets can be brought with them only if authorized by the structure.
- Reservation possible in the following ways / channels:
1. by downloading the form (to be completed, signed and send by mail) present in the "reservations" section of the website of the structure (www.terradusuli.it);
2. by phone or via WhatsApp, on the numbers in the "contacts" section of the website of the structure (www.terradusuli.it);
3. by completing "online", on the website of the structure (www.terradusuli.it) of special booking fields. Whatever the chosen mode / channel, in the "reservations" section of the website of the structure (www.terradusuli.it), you will find the instructions to follow to get a correct booking, please specify that the form referred to in point 1 goes to every signed case (if not with the booking, at the check-in);
- the payment of the deposit (equal to 40% of the total amount of the stay) can be made by Credit Card, PayPal or Bank Transfer (data and amount to be entered in the form that you must send by mail);
- in the event that, for unforeseeable reasons, the property booked should be unavailable (for reasons of extraordinary maintenance or force majeure), we will find appropriate accommodation or, at the request of the customer, make the total sum received as deposit without further claims;
- in case of cancellation of the booking more than 15 (fifteen) days before check-in, the full amount already paid will be returned; otherwise the entire deposit will be retained.
THANK YOU FOR CHOOSING OUR STRUCTURE
AND WE WISH YOU A SERENE AND HAPPY STAY