GENERAL RULES AND CONDITIONS
- except for special needs of our guests, the delivery of rooms is scheduled between 15:00 and 17:30, however we ask you to communicate the expected time of arrival at least on the morning of the day of arrival;
- the customers are invited, upon arrival, to provide a valid identification document for the regularization of their position;
- the price agreed for the stay in our B&b includes the use of the room and the bathroom, breakfast, the first supply of towels and sheets, the use of TV and air conditioners / heat pumps and the use of all the bathroom accessories. Extra linen change IS NOT included in the price, such as cleaning upon request, during the period of stay; extraordinary cleaning or extraordinary linen change will be carried out at an additional cost of € 20.00 TO BE PAID AT THE STRUCTURE;
- for the entry and exit of the structure there are no timetables to be respected, guests can go out and enter at their convenience;
- IT IS NOT allowed, for reasons of Public Safety, for guests to access other people (not included in the appropriate form at the time of booking) within the structure at any time.
- remember that, on the day of departure, rooms must be vacated by 10:00 am to allow cleaning and delivery to new arrivals; a delay will result in the charge of an additional night;
- for the bedrooms and the bathroom, for reasons of health and hygiene standards in place, daily cleaning is NOT guaranteed. Correct and civil use of the toilets is recommended, avoiding throwing anything into the toilet. (use the special baskets);
- inside the bedroom or the bathroom you will find everything you need: blankets, pillows, towels, personal hygiene products, etc ... For any other need do not hesitate to ask, we will do our best to satisfy you.
- breakfast is served at the agreed time the day before, however between 08:00 and 09:30. On the table guests will find bread, assorted jams and other products; please report any known food intolerances and/or allergies;
- in the rooms it is always forbidden to prepare and eat meals. It is also forbidden to use the kitchen and dishes except special agreements.
- it is forbidden inside the rooms: smoking (it is possible to do it outside, taking care to throw the butts in the appropriate bins), to connect to the electrical system any electrical appliance brought in tow (with the exception of the electric razor to the taps of the bathroom);
- it is forbidden to use mattress covers and pillowcases as bed linen, otherwise the damages will be reimbursed;
- it is recommended to respect the silence in the canonical hours (the night from 22:00 to 08:00 and the afternoon from 14:00 to 16:00). In any case, please keep a behavior that at no time of day and in no way damage the tranquility of others (avoid walking with hooves, take night showers in consideration of excessive use and not commensurate with an actual need, shouting, hold the high volume of the TV, drag chairs and / or tables and other forms of noise that cause disturbance);
- each guest is obliged to compensate for any damage caused to the B & B and for the improper use of complementary equipment. At the end of the stay the keys must be returned (and the relative keychains must be returned, on penalty of € 50.00);
- from the amount of the deposit that will be paid at the time of booking, will be deducted, at the time of check-out, the amounts necessary for the accommodation of any damage on the property or furnishings caused by guests;
- take care to turn off the light of the rooms, air conditioners, TV and other facilities when you are out of the room;
- we accept no responsibility for loss, theft or damage to objects belonging to you; is not liable for any disruption due to lack, total or partial, of supply such as gas, telephone line not dependent on our will;
- in the case of early return of the keys with respect to the end of the booking, the difference will NOT BE returned and the entire reservation period will have to be paid;
- pets can be brought with them only if authorized by the structure.
- Reservation possible in the following ways / channels:
1. by downloading the form (to be completed, signed and send by mail) present in the "reservations" section of the website of the structure (www.terradusuli.it);
2. by phone or via WhatsApp, on the numbers in the "contacts" section of the website of the structure (www.terradusuli.it);
3. by completing "online", on the website of the structure (www.terradusuli.it) of special booking fields. Whatever the chosen mode / channel, in the "reservations" section of the website of the structure (www.terradusuli.it), you will find the instructions to follow to get a correct booking, please specify that the form referred to in point 1 goes to every signed case (if not with the booking, at the check-in);
- the payment of the deposit (equal to 40% of the total amount of the stay) can be made by Credit Card, PayPal or Bank Transfer (data and amount to be entered in the form that you must send by mail);
- in the event that, for unforeseeable reasons, the property booked should be unavailable (for reasons of extraordinary maintenance or force majeure), we will find appropriate accommodation or, at the request of the customer, make the total sum received as deposit without further claims;
- in case of cancellation of the booking more than 15 (fifteen) days before check-in, the full amount already paid will be returned; otherwise the entire deposit will be retained.
THANK YOU FOR CHOOSING OUR STRUCTURE
AND WE WISH YOU A SERENE AND HAPPY STAY
FOR A PEACEFUL STAY
- We leave the room free, tidy and clean before 10:00 am (morning) on the day of departure.
- We park the car in the place reserved for us.
- We respect rest times, avoiding any kind of noise from 14:00 to 16:00 and from 22:00 to 08:00.
- We do not use mattress covers and pillowcases as linens, if we do not have them we can ask.
- We read and fully comply with the rules and general conditions present in the Regulations that have been delivered to us.
- We pay attention to the thefts, we do not leave open windows and valuable objects in sight. The property is not liable for any damage / shortages.